Call Center Agent
vakansiya — 2024

Location: Bravo head office
Department: CRM
Reports to: Customer Experience Manager
Direct reports: Call Center Coordinator

Job Title: Call Center Agent

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Areas of Responsibility Include:

Job Role Responsibilities:

• answer calls and respond to emails, whatsapp messages
• handle customer inquiries both over the phone, by email and via whatsapp
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• document all call information according to standard operating procedures

Position Qualification Knowledge:

• Bachelor’s degree in business administration/marketing/economics
• Azerbaijan, Russian, English languages are required
• Microsoft Office programs, Outlook

Skill:

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• adaptability
• team work
• stress tolerance

Working Conditions and Physical Effort

• Shift work
• Clear speech

Those who are interested can send their CV or Resume to hr2@azerbaijansupermarket.com with “Call center agent” in subject.