Catering Sales Manager
vakansiya — 2024

GENERAL SUMMARY: Responsible for providing support to the Sales and Catering Manager and General Manager as needed. Assists in anything from event pre-sell, event detailing, execution and follow-up. This is done through generating and distributing contracts, banquet event orders and catering reports. Ensures a positively memorable experience is had by guests through exceptional quality and service.

ESSENTIAL JOB RESPONSIBILITIES:

• Handles requests for information, mail and messages in an efficient and courteous manner.
• Handles the distribution and follow up of VIP customers. Ensures that all arrangements, including upgrades, delivery of amenity and note card, are handled properly, oordinating with other departments through oral and written instruction.
• Conducts hotel site inspections.
• Assist in mailing, emailing out catering information (i.e. proposals, contracts, banquet event orders, thank you letters, and other correspondence) to clients and potential clients.
• Assists in gathering detail information for events from clients.
• Generate and distribute banquet event orders, daily revisions and other reports to the appropriate internal departments.
• Printing daily reports and compiling weekly, monthly and annual reports when required
• Create and produce coupons, flyers and special menus as requested.
• Assist with special events as requested.
• Distributes outgoing and inter-office mail and documentation throughout hotel.
• Assist with the organization of projects and other duties.
• Participation in lobby ambassador program, Saturday Sales coverage, and off-site events if necessary.
• Handling customer follow up including securing deposits.
• Arranges shuttle transportation when needed and charges appropriately.
• Compiles daily activity and VIP report and distributes to all departments.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Assist other departments when needed to ensure world class service to guests.
• Adhering to all company policies, procedures and business ethic codes
• Attend meetings as required by management.
• Perform any other duties as requested by management.

JOB KNOWLEDGE, SKILLS, & RESPONSIBILITIES:

• 2 years of experience as a coordinator in a catering, banquet or other hospitality venue is a plus.
• Strong computer skills including Microsoft Word, Excel & PowerPoint.
• Elektra and Catering system experience is a plus.
• Ability to read and interpret business and statistical reports and make decisions based on prior experience/opinions.
• Flexible and long hours sometimes required.
• Must be able to convey information and ideas clearly.
• Must maintain composure and objectivity while in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must have a positive attitude and have a team mindset.
• Ability to assist when needed.
• Ability to work all shifts, including weekends, evenings, and holidays.

Interested candidates are welcome to send their CVs to hr@resantgroup.az by indicating the name of the Catering Sales Manager in the subject line of the letter.