Assistant Housekeeping Manager
vakansiya — 2024

RESPONSIBILITIES:

• To assist the Executive Housekeeper and be responsible for the daily administration and operation of the housekeeping department. Ensure all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure employees are trained and have the equipment to consistently deliver outstanding room product and personalized service. Provide guests and colleagues a safe environment to stay and work in.
• Assist in the administration and management of the housekeeping operation
• Ensure the highest levels of guest service through the application of all rooms division policies and procedures
• Conduct regular inspections of guestrooms
• Responsible to train supervisors and fulfill training role in the absence of the trainer
• Handle guest complaints and follow through on required actions
• Manage supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times
• Conduct all VIP room inspections, prior to inspection by Director, Housekeeping
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Manage the lost and found in conjunction with royal service and the royal service manager
• Maintain a close working relationship with the engineering and front office departments
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts
• Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources
• Be health & safety conscious and actively involved in maintaining a safe work environment
• Organizes and ensures accuracy of regular inventories and analysis of losses
• Assist in scheduling & planning of departmental schedules, departmental orientation colleagues and training schedules
• Understands and is aware of all fire and safety procedures as well as occupational health & safety
• Inspect staff accommodation for cleanliness
• Must be able to work well under pressure in a fast passed and constantly changing environment
• Highly organized with the ability to be flexible with hours, days of assignment and additional duties
• In the absence of the director of housekeeping act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards
• Other duties as assigned by the director, housekeeping

QUALIFICATIONS:

• Fluency in English, Russian and Azeri (verbal & written) essential
• Minimum 2 years’ experience in a supervisory capacity in a hotel environment
• Minimum 2 years’ experience in hotel housekeeping department
• Proven training skills
• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook
• Experience with PMS (Opera) desirable
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Dynamic, energetic, creative and thrives under pressure