Assistent front Office Manager
vakansiya — 2024

Job Description:

• To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
• To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To represent the Rooms function on the hotel’s Leadership Committee in the absence of the Director of Rooms.
• To ensure that Front Office associates also provide excellent service to internal customers as appropriate
• To ensure that all Front Office associates are familiar with the hotel’s products and services.
• To implement consistent guest recognition programmers and maintain a relevant guest history database.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved
• satisfactorily.
• To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
• To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including
• the timely and accurate reporting of financial information.
• To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.
• To ensure that all guest details are entered correctly in accordance with the principles of clean data
• To assist in the recruitment and selection of all Front Office associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
• To oversee the punctuality and appearance of all Front Office associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.

Requirements:

• Completed Bachelor Degree, (preferably with the major in the hospitality industry)
• Fluent English, Azerbaijani; Russian language is desirable
• Good written and verbal communication, proficiency in Office programs and Opera PMS

Working Conditions:

• 5 working days schedule (40 hours per week)
• Lunch provided in the workplace
• Uniform provided by the workplace

Kindly note that only e-mails with indicated Job Title in the subject line (Assistant Front Office Manager ) of shortlisted candidares will be reviewed.