IT coach and helpdesk
vakansiya — 2024

Main duties and responsibilities:

• Providing technical assistance;
• Support related to computer systems, hardware, and software;
• Answering queries and addressing system and user issues in a timely and professional manner;
• Train users on basic system and computer functions;
• Understanding and proactively maintaining daily system performance;
• Having the ability to troubleshoot customer problems;
• Monitor and respond quickly to incoming requests relate to IT issues;
• Maintain electronic interactive Whiteboards and act as support if any system goes down;
• Responsible for PC’s, Printers and related equipment (monitor, keyboard, mouse, hard drive, etc);
• Maintain user PC, Mac, iPad including upgrades and configuration as needed;
• Assist with onboarding of new users;
• Keep inventory of all equipment, software, and license users;
• Install, configure, and upgrade software;
• General awareness of computer systems, repair, and network management;
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise;
• Ability deploy, configure, and support operating systems on desktop and mobile;
• Understanding and appreciation for information security within systems and user devices;
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time;
• Supports teachers to achieve school goals and to improve the teacher’s capacity to innovate and explore digital approaches;
• Participate in the development and implementation of a shared vision for the comprehensive integration of technology;
• Provide support to classroom teachers and students;
• Train teachers in digital tools;
• Assist with the selection and implementation of new instructional software applications;
• Provide districtwide trainings as needed;
• Ability to provide leadership, self-initiate, communicates effectively orally and in writing, ability to work with new and experienced staff.;
• Ability to encourage, coach and support teachers during the learning process.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience: 

• A bachelor’s degree, Master’s degree is desirable. Specific training in computer science or its use, experience preferred;
• An understanding of appropriate uses of technology in the educational setting, particularly as regards mobile technology in a 1:1 learning environment.

Language Skills: 

• Ability to communicate fluently verbally and in writing in Azerbaijani and close to fluently in English;
• Ability to respond to common inquiries or complaints from students, parents, staff or members of the community;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Computer Skills:

• Competency with Windows computers and software, in particular Microsoft Office and Google Apps, an understanding of the Windows operating system, in particular Windows 7 and Windows 8, as well as Mac OS X operating system, in particular 10.6, 10.7 10.8;
• Competency in iOS software and iPad functionality;
• An understanding of TCP/IP networking;
• Current knowledge of available and emerging technologies, especially as regards mobile Computing;
• Ability to type accurately and proficiently.

Application procedures:

If you are interested to apply, please send a detailed letter of intent with a CV addressing relevant qualifications and experience to e-mail.

CVs without cover letters will not be considered. In the subject line of your e-mail message, please, mention title of the position you are applying for. No information inquiries will be handled over the phone. Only short listed candidates will be notified for the interview.

The deadline for submission of CVs is by December 30th, 2021.

Mənbə: jobsearch.az