Supply Chain Operations Specialist
vakansiya — 2024

Summary: Performs a variety of operations to support to areas of the supply chain or operations, such as processing operational and customer data, assisting with running and summarizing reports, and understanding carrier requirements. Generally, requires operational knowledge of customer and carriers, addressing various internal and external customer questions and concerns, and providing standard to complex customer service.

• Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Enters various operational / customer data in software systems and applications, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary.
• Utilizes databases, logs, and other sources to locate and verify information; standard to complex.
• Addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs as appropriate.
• Tracks orders and shipments and assists with tracing as needed; usually more standard, regional or domestic operations.
• Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed.
• Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex.
• Assists with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
• Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
• Develops working relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Creates and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.
• Performs other duties as assigned.

Education & Certifications: University / College diploma

Experience: 3 years of support experience in a logistics/transportation environment

Computer Skills:

• PC literate.
• Basic proficiency in Microsoft Office (Excel knowledge is a must), internet, web-based and job specific software applications.
• Must be able to read, write, and speak Azerbaijani and English fluently,

Travel Requirements: Typically, not required

Salary: 1000-1500 net