Customer service/sales representative
vakansiya — 2024

Full Job Description:

The customer service/sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. You must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with excellent phone etiquette and problem-solving skills. You must be able to work well in a collaborative and team-oriented environment.

Responsibilities include and are not limited to:

• Answer customer calls and online chats
• Delivers exceptional customer service to build customer satisfaction & loyalty
• Provide the fast and correct information to incoming customer inquiries.
• Processes customer shipments/changes/returns according to established department policies and procedures.
• Works closely with the accounting department to resolve disputed credit items and delayed payments.
• Provide timely feedback to the management team regarding service failures or customer concerns.
• Utilizes all resources and tools to troubleshoot and diagnose customer issues
• Identifies and escalate priority issues
• Follows up customer calls and request based on the defined procedures
• Documents all call information according to standard operating procedures in Salesforce CRM.

Qualifications:

• Superb communication skills, written and verbal in English
• Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.
• Excellent computer skills and comfort in navigating multiple systems
• Proficiency in MS Outlook, Word, and Excel.
• Good speed typing skills on QWERTY keyboard
• Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
• The ideal candidate has native level American English with a background in technology and sales management.
• 2-3 years of experience working in a customer service (or similar) role or sales is a must
• University Degree is a must.

Schedule:

9:00 am to 6:00 pm, 5 days/weekly (GMT -5 or GMT-8 time zone)

Work Experience in one of these fields:

• in Call center: 3 years (Required)
• in Customer Service: 3 years (Required)
• in Sales Management: 3 years (Required)

Language Skills:

English – Native Level – Required

Workplace: Remote or in Baku office

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers per the company’s customer service policies
• Other duties as requested

Salary: 1000AZN – 2000AZN + Good Bonuses from successful sales.

Please send your CV  email address.