Reservation assistant
vakansiya — 2024

This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset.

Responsibilities:

• Check availability of accommodations on a traveler’s desired travel dates, reserve and take payment for hotel rooms while complying with proper reservation protocols
• Assist customers in choosing appropriate accommodations while providing outstanding verbal artistry to enhance the hotel guest experience
• Provide support to guests who have already made a reservation by answering questions, making changes, and cancelling reservations
• Answer questions regarding past stays; including lost and found, bill inquiries and discrepancies
• Handle all reservations related correspondence
• Correctly route and take payment for third-party bookings
• Respond to travel agent inquiries.
• Review guest charges and account balances
• Escalate guest service issues where appropriate
• Communicate information with all departments included but not limited to VIP’s, guest challenges, special requests, and more

Your experience and skills include:

• Russian/English/Azerbaijani languages
• Highly responsible and reliable
• No prior reservations experience is needed. Will train
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Why work for Accor (ibis Baku City Hotel)?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.

Interested candidates are invited to send their resumes by indicating “Reservation assistant” in the subject line of the e-mail.

mənbə: jobsearch.az