IT Administrator
vakansiya — 2024

Reference: IT1502

Department: Information Technology Department
Grade band: Associate (A)
Category: Employee
Employment type: Full time

Role:

The role of IT Administrator is to support the Firm in achieving its business goals by aligning and executing IT strategy with the Firm’s vision and business strategy, and delivering technological processes in compliance with the Global Office requirements and best practices.

Responsibilities:

Helpdesk Administration:

• Provide support to employees by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general;
• Register and follow-up request progress in IT ticketing systems;
• Liaise with IT support team members to ensure effective and efficient resolution of issues;
• Enhance the Firm’s helpdesk practice by eliminating deficiencies;
• Raise awareness of employees related to IT process and procedures adopted by the Firm.

IT Administration:

• Act as the Firm’s regular point of contact for outsourced IT service and SaaS providers;
• Monitor IT infrastructure as and when necessary, including administration of onsite copiers, printers and telephones;
• Maintain an up-to-date register of IT assets, including but not limited to IT equipment, software, licences, users, workstations, communication lines, etc.;
• Maintain an up-to-date register of the Firm’s critical systems and processes;
• Carry out all necessary tasks with respect to employee onboarding and offboarding from IT perspective;
• Carry out market research of software and hardware solutions with respect to both upgrades and new acquisitions;
• Carry out regular IT risk assessment for new and on-going projects;
• Carry out regular check of the Firm’s IT capacity to ensure its IT infrastructure changes with operational and business requirements;
• Assist with drafting and execution of IT policies and/or IT-related sections of any other policies.

Compliance:

• Ensure the Firm’s compliance with IT controls issued by the Head Office;
• Assist with implementation of the frameworks co-related with IT, such as information security management system, quality control management system and others;
• Assist during internal and external audit of the Firm’s IT infrastructure.

Duties:

• Ensure alignment of operations with corporate policies and procedures;
• Represent BDO in a professional manner through punctuality & appearance;
• Apply honesty, integrity and objectiveness while on duty;
• Meet set deadlines.

Requirements:

• Bachelor’s degree in information technology, computer science, math, or similar field;
• At least two years’ experience in system administration or related role;
• Strong troubleshooting, analytical, and problem-solving skills;
• Result orientation, attention to detail and perfectionist mindset;
• Good interpersonal skills and the ability to work with IT and non-IT personnel;
• Intermediate level of English and good knowledge of Russian;
• Good communication, writing and time management skills;
• Honesty, integrity and professional ethics.

Interested candidates are requested to send their updated resumes with “IT Administrator – IT1502” mentioned in the email subject.