PSSR Specialist
vakansiya — 2024

Responsibilities:

• Align / Define / Adapt the parts coverage plan identifying and targeting key decision makers and influencers at the customer (sites and head office).
• Develop and execute a call and visit programme while maintaining and update the customer listing.
• Become the customers prime source of information regarding BCA’s parts offering.
• Update and inform the customers on their parts order status.
• Proactively prepare and submit quotes and bids upon customer request as well a supporting target marketing programmes.
• Assist in the development of Parts and Service Merchandising programs
• Using ideas resulting from field contact regarding Parts and Service Merchandising.
• Assistance is provided to the Parts, Service and Marketing Leader, in the attempt to conduct BCA customer meetings as needed.
• Implement, execute and maintain continuous Machine and Undercarriage inspection programmes at sites e.g. utilising CTS, GET bone-yard analysis, filter cutting etc:
• Inspection Reports are completed and reviewed with the customer.
• When applicable, recommendations and quotations are submitted
• Follow-up is Maintained in an attempt to close the sale.
• Competitive machines where feasible should be included targeting Filter, GET, U/C Conversions.
• Close contact is maintained with the Branch Parts Manager to be continually aware of our inventory position, and new products which may be announced.
• Assist with recommendations for adjustment as needed.
• Follow up the realisation of sales. Process the order and organize parts delivery and payment.
• Provide information about CSA to customers and achive the annual and monthly CSA budget.
• Projected customers Parts requirements for inventory forecasting, Competitive Parts Reports, MEP (Machine and Engine Population) data
• Reporting is on time and complete.
• Number of Reports submitted match target (SOS, CTS, Exchange programme, CPR’s etc).
• Customer profile up to date and accurate.
• Competitor Profile up to date and accurate.
• Machine & Engine Population data current and accurate.
• Track the projects within the territory that assigned and visit periodically, Track the customers machines in workshop.
• All Lost sales of Parts or Services are reported to the Customer Support Manager.
• Achievement of Parts and Service Sales Targets will be in line with population and activity.
• Collect, analyse and provide marketinformation, i.e. projected customers Parts requirements for inventory forecasting, Competitive Parts Reports, MEP (Machine and Engine Population).
• Generate a call report after every customer visit/contact (call)
• Copies of call reports are to be submitted within 48 hrs to Parts Manager and related managers if necessary.
• Track competition and report lost sales.
• Inform the new equipment/E&T unit sales opportunities to the Sales Department.

Required qualifications:

• Bachelor’s degree in Engineering (preferably Electrical or Mechanical) or relevant field from the accredited university or at least 3 years of work experience in sales, marketing or relevant role.
• Strong communication, negotiation and analytical skills, ability to operate independently.
• Strong data-entry skills and attention to detail.
• Exceptional analytical thinking, problem-solving, presentation and organizational skills.
• Able to prioritize work, delegate, and meet deadlines.
• Positive “can do” attitude with a passion for customer service.
• Collaborative worker and teambuilding ability.
• Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred.
• Strong computer skills (MS Office (esp. Excel), SAP knowledge).
• Ability to travel on occasion.
• Local candidates are strongly preferred.

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted. Applications close on August 20,2022