Reservation coordinator
vakansiya — 2024

Responsibilities:

• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
• To ensure that all reservations and enquiries are dealt with promptly, following the Hotel’s Core standards including both direct bookings and 3rd party channels.
• Knows the selling status, rates, and benefits of all packages plans;
• Creates and maintains reservation records by date of arrival and alphabetical listing;
• Prepares letters of confirmation;
• Processes advance deposits on reservations;
• Communicates reservation information to the front desk
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
• Professionally and competently operate the telephone system in line with operating standards.

The ideal candidate for the reservation coordinator position should:

• Have previous experience working within reservations / reception in a hotel environment (highly desired but not must)
• Be an excellent team player
• Have great attention to details
• Have excellent communication skills
• Display a positive and can-do attitude at all times
• Display a professional and courteous attitude to our guests

Interested candidates are invited to send their resumes by indicating “Reservation coordinator” in the subject line of the e-mail.