Reservation Agent
vakansiya — 2024

Key Responsibilities:

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Ensure all direct billing requests and back up approval is passed to the Front Desk
• Ensure all arrivals for the following day are checked and backups are handed over/Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Input and access data in reservation system by entering correct information into proper fields and asking for travel agency
• Helps develop room revenue and occupancy forecasts.
• To be aware of all front office procedures and assist with reception duties when required.
• Configuring rates on the hotels property management system
• Follow proper escalation procedures when addressing guest concerns

Job Requirements:

• Minimum 1 year experience in Reservation or Front Office /Hotel experience preferable.
• Must be fluent on 3 languages – Azerbaijan, English & Russian.
• Advanced computer user and Fidelio knowledge.
• Positive attitude and good communication skills..

Working conditions:

• We provide you staff meal. You will get trained to international hospitality standards.

Monthly salary: 600-800 AZN

Please submit your CV with picture in English and in Russian send to e-mail address.

Resumes of candidates not corresponding to the specified vacancy will not be considered!