Loyalty Program Coordinator
vakansiya — 2024

Job description:

• Preparing monthly reports on employees usage for review of Department Director;
• Liaison with the users and bringing the new merchants to meet the monthly targets as well as to maintain the number of merchants;
• Assist in review and implementation of additional merchants` proposal. Provide technical input where required in the platform;
• Data entry operations (registering, entering, etc. ) for application and input of the new merchants details and proposals ;
• Directly provide user training and customer support role for the Loyalty program users and troubleshooting in case of miscommunication between the users and merchant;
• Supervise and co-ordinate with the loyalty program account managers in each PH company and consider is any marketing initiatives should be done in order to enhance customer experience;
• Constantly track the customer satisfaction, analyzing reports;
• Identify opportunities for Program improvements;
• Support Department Director in carrying out other responsibilities relevant to the job role.

Experience, Competencies and Skills Required:

• 3+ years of experience in Marketing, Business or other related field;
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy;
• Solid problem-solving skills;
• Ability to create detailed spreadsheets, charts and presentations;
• Good research abilities;
• Proficient with Microsoft Office Suite;
• Fluency in Azerbaijani, English, Russian is a plus.
• Function related certification is an advantage;

How to apply:

Interested candidates are requested to submit:

• CV to e-mail;
• Put  “Loyalty Program Coordinator” in the subject line;
• CVs should be sent by November 15, 2022.

Attention: The candidates will go through initial CV screening review. Those candidates ONLY who succeeds based on CV screening will be contacted via email and/or phone and will be invited to interview