Reservation Supervisor
vakansiya — 2024

Main duties:

• Supports the reservation team in their job by offering to them all the technical information in order to engage with customers in a professional manner.
• Makes sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates.
• Reservation supervisor accepts reservation requests, and do all the needed action to complete the reservation
• Be aware of all the hotel programs, services, accommodations types, promotions, rates, and facilities.
• Supervises the OPERA PMS to be able to track all the phone calls received and the actions taken.
• Keeps the positive and professional environment between the staff.
• Collaborates with the sales team.
• Manages the packages, offers and rates of the hotel in OPERA PMS.
• Monitors all the different ways of reservation like the online reservation.
• Checks all the reservations to avoid any mistakes during uploading data to the software.
• Manages all the available data on the different channels.
• Works on creating an account to the hotel on the different hotel reservation platforms.
• Knows all the hotel policies, procedures and payment methods.
• Checks all the reservations daily to avoid any delay.
• Ensures that the reservation email has been sent to the customers after reservation.
• Updates OPERA PMS in case of no show, cancellation.
• Checks the arrival of the VIP and special requests.
• Assigns tasks to the different staff.
• Solves problems that could face the reservation process and the customer support and services.

Candidate requirements:

• Previous experience in similar position in brand hotel(s) is highly desirable.
• Knowledge of OPERA PMS program is a must.
• Strong time management skills, communication skills, and ability to work in a team.
• Strong knowledge of English, Azerbaijani and Russian languages.
• Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Reservation Supervisor” in the subject of the email. Applications without subjects will not be considered.