Assistant Front Office Manager
vakansiya — 2024

Main duties:

• Prioritize and delegate daily work responsibilities to front desk staff.
• Train and guide front desk staffs to provide quality of customer services.
• Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager.
• Resolve guest issues and enquiries to ensure guest satisfaction.
• Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
• Ensure that employees are properly groomed and dressed.
• Identify process improvement to achieve financial and service goals.
• Supervise the billing and cash processes to ensure compliance with company standards.
• Provide feedbacks to the team members on their performances and improvements.
• Other duties assigned by Front Office Manager

Candidate requirements:

• Previous hotel Front Office experience in senior positions is must.
• Strong managerial and delegation skills.
• Strong working knowledge of related computer software, including restaurant management software.
• Knowledge of Hotel PMS is must.
• Excellent communication and customer service skills.
• Excellent knowledge of Azerbaijani, Russian or/and English languages.
• Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Assistant Front Office Manager” in the subject of the email. Applications without subjects will not be considered.