Service Engineer
vakansiya — 2024

Responsibilities:

• Order the parts related to the published modifications.
• Give technical information service to other departments for machine and parts issues.
• Plan all Caterpillar service literature and continuous publications distributions to related personnel
• Give technical suggestions and define technical problems to Service Supervisor and Customers.
• Arrange customer visit in order to get technical info.
• Ensure the Job Safety and Employee health protection program in the workshop.
• Organize field technicians in order to respond to customer service requests. Join the field teamif necessary.
• Plan and follow up on the technician’s activity and efficiency.
• Realize the Annual Service Budget within the region.
• Plan and follow up on the Customer Support Agreements.
• Define the failure on the machine and component, ensure to open work order, prepare the labor and parts quotation and release the process after the customer’s approval.
• Control the purchase document released for outsourcing suppliers for service requirements.
• Ensure the contamination control program is done in the workshop and field.
• Work in compliance with the Group Ethic Standards and Principles and make others do the same.
• Fill and preserve all kinds of required documents, contracts, reports, and other papers.
• Perform other tasks specified in the procedures.
• Checking daily-monthly service reports to reach the service budget.
• Take necessary action to improve service Key Performance Indicators (KPIs).
• Constitute service costs and take measures to reduce them.
• Check the product and support services supplied by the local suppliers and subcontractors and make studies to lower them.
• Ensure to fulfill service projects committed to Caterpillar.
• Respond to customer complaints, giving technical guidance to the support activities and taking necessary measures for these complaints to be resolved and not get repeated.

Required qualifications:

• Bachelor’s degree in Engineering (Mechanical or Electrical) or relevant field from the accredited university or at least 3 years of work experience in a relevant role
• Strong communication, analytical, leadership and influencing skills and ability to operate independently
• High level of competence in preparation and presentation
• Strong data-entry skills and attention to detail
• Exceptional analytical thinking, problem solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
• Positive “can do” attitude with a passion for customer service.
• Collaborative worker and teambuilding ability.
• Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred.
• Computer skills-user level(MS Office usage).
• Ability to travel on occasion.
• Local candidates are strongly preferred.

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted. Applications close on February 15,2023.