Learning & Develoment Manager
vakansiya — 2024

We are pleased to announce that we are looking for L&D manager who will work with us in our new opening Intercontinental Hotel Baku.

FUNCTION:

To establish and maintain training system to develop a team highly skilled, motivated, service orientated staff, who will achieve superior standards of performance in line with Company guest satisfaction objectives and company business goals, within the limitations of the payroll, recruitment and training budget.

KEY RESPONSIBILITIES:

• To analyze training needs using the P.P.&E. process and future business plans, develop appropriate training programs and prepare training plan.
• To co-ordinate, monitor and evaluate all external/internal training activities ensuring that as a result of development staff are more able to contribute to the achievement of hotel/departmental business goals.
• To develop and conduct orientation program for newcomers
• To co-ordinate guest-care training for staff and trainers. To promote and support this training ensuring that staff is able to provide the standards of service required for the achievement of high levels of customer satisfaction.
• To encourage and support individual employees to make the most efficient and effective use of their abilities, so that they can make the maximum contribution to the success of the company for the mutual advantage of both parties.
• To encourage and promote effective communication within the hotel, ensuring that excellent staff relations are maintained and staff turnover is minimized.
• To ensure that an up-to-date working knowledge of employment legislation, local government regulations and company procedures, is maintained.
• To ensure the provision of up-to-date personnel and training statistics. To provide accurate information for external statistical returns as appropriate
• To liaise with local colleges, schools, regarding hotel visits, programs of training, career conventions, job fairs, etc.
• To organize traineeships for students.
• To organize and administrate language courses.
• To conduct employees’ satisfaction survey.
• To develop professional development plans for the employees.
• To maintain and update values, Wining Ways, Great Hotels Guests Love signs. To update Steering Wheels data monthly.

REQUIRED QUALIFICATIONS:

• Experience – five years’ experience in HR department in a hotel or similar industry, training experience

Required Skills:

• Good communication and interactive skills
• Organization and planning ability
• Man-management leadership skills
• Directive towards standards
• Administrative skills
• Must speak fluent English and Azerbaijan languages
• Having an IHG experience is superiority

Candidates are requested to send their CVs to hr@icbaku.com
Please indicate the name of the position (L&D manager) you are applying for in the subject line of the email.