Call Center Agent
vakansiya — 2025

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Areas of Responsibility Include:

Job Role Responsibilities:

• answer calls and respond to emails, WhatsApp messages
• handle customer inquiries both over the phone, by email, and via WhatsApp
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into the system
• update existing customer information
• route calls to an appropriate resource

Position Qualification Knowledge:

• Bachelor’s degree
• Sales-based experience
• Azerbaijan, Russian are required
• Microsoft Office programs, Outlook

Skill:

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• adaptability
• team work
• stress tolerance

We offer:

• Full-time: 9:00 – 18:00, Mon – Fri
• Salary: 400 AZN (net) +bonus

To Apply:

If you are interested in building your career in FMCG Sector, send your resume to career@totalbeverage.group under the “Call Center Agent“ subject.