Call Center Manager
vakansiya — 2025

Main Responsibilities:

• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Mentor, guide and assist call center staff to achieve set goals and objectives.
• Schedule and monitor all call center activities.
• Handle training issues of call center personnel.
• Ensure compliance of established procedures and regulations.
• Manage, upgrade and update customer databases.
• Manage financial activities of a call center within the budget limits.
• Review results with management and identify training needs.

Requirments:

• High education
• 5+ years of work experience in the relevant field
• Excellent knowledge of Azerbaijani, Russian and English languages;
• Be customer-oriented and resolve conflicts;
• Patient and stress resistant;
• Ability to work with organization, planning skills and a large amount of information;
• Responsibility, analytical and systematic thinking;
• Strong leadership and teamwork skill

Working Conditions:

• Adress: Ziya Bunyadov ave. Chinar Park Business center (m. Narimanov)
• Monday – Friday: 8:30 – 17:30; Saturday: 10.00 – 16.00
• Salary varies depending on the skills and knowledge of the candidate
• Corporate number

Interested Candidates can send CV to e-mail address.

Please indicate the name of the position (Call center manager) you are applying for in the subject line of the email.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.