Customer Service Assistant
vakansiya — 2024

Job responsibilities:

• Participate and organize all kinds of trips for investors, business partners, industry partners, team members or communities who need a better understanding of the Family entertainment concept
• Support staff orientation, training and coaching related to the Entertainment park customer experience
• By identifying whether the development of the service is related to expected and unforeseen changes in the environment, by developing and implementing action plans to address solutions by identifying areas of customer needs; Complete customer service objectives by meeting quality and customer service criteria.
• Adjust customer service requirements through frequent contact with visitors; monitor a Entertainment parks facility to benchmark best practices using previous formation analysis and complaint logs
• Develop customer service area policies and procedures in accordance with Caspian Entertainment standards
• Improve the level of customer service by inspecting, evaluating and adapting service processes.
• Create, record, and monitor a database of event statistics, issues, complaints, and solutions
• Prepare weekly management reports to the Facility Manager to make service processes more efficient
• Use a variety of analytical tools to improve the customer experience
• Collect and analyze customer feedback and then develop custom experiences for Entertainment parks visitors
• Attend daily briefings and debriefing sessions

Requirements:

• Minimum bachelor’s degree in Management, Administration, Marketing, Advertising and Art
• 3 years of experience in the entertainment and customer service department
• Ability to work fluently in Microsoft Office programs
• High level of knowledge of Azerbaijani, English and Russian languages
• Ability to work on a busy schedule without sitting for long periods of time
• Take turns working on weekends and challenging clients (adults and children)

Please send your CVs to hr@caspianentertainment.com
Only suitable candidates will be evaluated.