Job Role Responsibilities:
- Advanced end-user support via telephone, e-mail, and/or face-to-face interaction;
- Analyze and troubleshoot ERP system issues reported by end users;
- Thoroughly understand business practices and procedures;
- Familiarity with POS data and functions: items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.;
- Familiarity with POS hardware: card printers, credit card scanners, receipt printers, and ticket printers;
- Training of employees in system’s functions;
Requirements to candidate:
- Bachelor’s degree
- Fluency in Azerbaijani and good command of English
- At least 1 year work experience in relevant field
- Microsoft Office Excel, basic programming and fundamental SQL knowledge
- Analytical thinking skills
- Teamwork skills
- Tasks prioritization and effective time management skills