First Line Support Specialist
vakansiya — 2025

Job purpose:

To provide outstanding service to business as first point of contact by logging all requests.

Main Accountability:

• Be the first point of contact for all customer enquiries
• Log all job requests that are received via telephone into the central Helpdesk request system
• Log, monitor and resolve routine customer complaints (account unlock/pw reset)/requests
• Prioritize job requests received through the central helpdesk request system.
• Advise customers regarding correct and efficient use of helpdesk system

Knowledge, skills and experience required:

• Education: Bachelor degree in IT or other relevant field.
• Foreign Language (desired): English, Russian
• Computer Skills: Microsoft OS and Office
• Product Knowledge: Helpdesk system
• Market Knowledge: Recent and relevant experience of delivering administrative/helpdesk duties
• Other: Excellent verbal and written communication skills
• Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels

HOW TO APPLY:

interested candidates are required to submit:

CV to recruitment@pashabank.az;
Put “Help Desk” in the subject line;
CVs should be sent by the 22 October, 2020.

Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.