Job purpose:
To provide outstanding service to business as first point of contact by logging all requests.
Main Accountability:
- Be the first point of contact for all customer enquiries
- Log all job requests that are received via telephone into the central Helpdesk request system
- Log, monitor and resolve routine customer complaints (account unlock/pw reset)/requests
- Prioritize job requests received through the central helpdesk request system.
- Advise customers regarding correct and efficient use of helpdesk system
Knowledge, skills and experience required:
- Education: Bachelor degree in IT or other relevant field.
- Foreign Language (desired): English, Russian
- Computer Skills: Microsoft OS and Office
- Product Knowledge: Helpdesk system
- Market Knowledge: Recent and relevant experience of delivering administrative/helpdesk duties
- Other: Excellent verbal and written communication skills
- Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels
HOW TO APPLY:
interested candidates are required to submit:
CV to recruitment@pashabank.az;
Put “Help Desk” in the subject line;
CVs should be sent by the 22 October, 2020.
Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.