Food & Beverage Supervisor
vakansiya — 2024

Location: Baku, Azerbaijan

Job Summary:

The F&B Supervisor is responsible for supervising the banquet/conference staff as well as creating a welcoming first impression and providing current information about the events and  local area to guests.  He/she is also responsible for greeting guests, assisting with questions, and providing recommendations to ensure we exceed guest expectations. The F&B Supervisor also supports and acts as a back-up for the Hospitality Supervisor.

Education & Experience:

• High School diploma or equivalent and/or at least two years of progressive experience in a hotel or a related field required.
• Smart serve Certification is mandatory; refresher may be requested.
• Sound knowledge of meetings and catering set-ups and F&B or catering experience.
• Experience with scheduling is an asset.
• Able to work a flexible schedule with availability including days, evenings and weekends.

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 40 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements:

• Monitor day-to-day F&B operations and take needed action to ensure standards of product presentation and service are being maintained.
• Work side-by-side with and in the capacity of banquet / conference servers to fulfill the operational requirements of the day.
• Supervise staff in absence of the Hospitality Supervisor, in accordance with business needs, productivity and service standards.
• Respond to guest inquiries and coordinate special arrangements and requests for F&B.
• Circulate through each banquet area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
• Check conference, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
• Assist in developing and managing adherence to departmental policies and procedures.
• Monitor & maintain inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
• Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed; assist with employee training and accident investigations; assist in coordinating Health & Safety training within the department.
• Other tasks as assigned by management

What we expect from you:

• Bring your best every day
• Put our guests first
• Strive to exceed expectations in all you do

What you can expect from us:

• Best-in-class training and career development
• Supportive and engaged team
• Fast paced fun environment

Salary: is announced during the interview

How to apply?

Please send your resume to e-mail with the subject ‘Food and Beverage Supervisor”