Front Office Agent
vakansiya — 2024

Working Hours: Nine hours per day or 40 hours per week plus an hour break per day

Main duties:

• Provide excellent service to internal customers as appropriate.
• Provide service for internal clients
• Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Proceed all check in and check out processes.
• Ensures the strict control of room keys.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• Trains or assists with training new FOA’S in performance of job duties.
• To be fully aware of and adhere of health and safety and fire threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.

Skills and Qualifications:

• 1 year minimum related experience working within the hospitality industry is preferable.
• Proficiency in Azerbaijani, English any additional language is preferable.
• Strong Communication skills (verbal, listening, writing).
• Attention to detail.
• Innovative, pro-active and reliable.
• Ability to handle multiple tasks.
• Flexible working hours.

Candidates are requested to send their CV’s February 18. Please indicate the name of the position (Front Office Agent) you are applying for in the subject line of the email. Please be advised that only shortlisted candidates will be contacted for the further stages of the recruitment process.