We are currently seeking a Front Office Manager to oversee our front desk operations at our upscale hotel in [City, State]. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a dedication to providing exceptional service to our guests.
Key Responsibilities:
- Manage all front desk activities, including check-in/check-out processes, reservations, and guest inquiries
- Train and supervise front desk staff to ensure a high level of customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records and reports, and assist with financial transactions
- Collaborate with other departments to ensure seamless guest experiences
- Implement and uphold hotel policies and procedures
- Ensure compliance with health and safety regulations
Qualifications:
- Minimum of one year of experience in a front desk or guest services role
- Proven leadership skills and ability to motivate and inspire a team
- Excellent verbal and written communication skills
- Proficiency in hotel management software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Bachelor’s degree in hospitality management or related field preferred
- We offer opportunities for career growth, and a supportive work environment. Join our team and contribute to creating memorable experiences for our guests!
If you are a team player with a passion for hospitality and a dedication to providing exceptional service, we would love to hear from you. Please submit your resume and cover letter to the e-mail address.
Thank you for considering a career with us as a Front Office Manager.