Guest Relations Agent
vakansiya — 2024

Key Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests
• Coordinate and manage communication between guests and staff and follow up to ensure they resolve customer concerns
• Promote all hotel amenities, conveniences and programs offered
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel guests
• Prepare guest feedback reports for management

 Requirements and Skills:

• Previous Hotel Front Office background is must
• Knowledge of Azeri, English, Russian is required
• Understanding of all hotel management best practices
• Hands-on experience with Hotel Management System (PMS)
• Customer service drive with outstanding communication and active listening skills
• Excellent problem solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and professional presentation

Transportation to/from Baku/Meal/Accommodation at Staff House is provided.

Interested candidates are requested to submit their CV preferably in Word or pdf format by specifying the Job Title in the subject line.

Only short listed candidates will be contacted.