Guest Service Agent
vakansiya — 2025

Main duties:

• Receive and allocate hotel guests in positive manner, and also respond to their inquirers during their stay;
• Build pleasant and positive relationship with guests to make their stay in the hotel comfortable and respond to any complaints they might have in a very courteous manner to protect the image of the hotel;
• Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times;
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction;
• Assist in getting client feedback regarding the level of services delivered to improve the service delivery;
• Assist all departments in servicing the guests especially during high volume periods;
• Receive guests complaints / feedbacks and direct them to appropriate departments for resolution;
• Perform other duties as assigned, requested or deemed necessary by management;

Candidate requirements:

• Previous experience of at least 1 year of experience at the similar position is highly preferable.
• Knowledge of OPERA PMS is highly preferable.
• Good communication skills, and ability to work in a team.
• Excellent knowledge of Azerbaijani, Russian or/and English languages.
• A polite, engaging personality, flexible to work various shifts.

Candidates meeting the above-mentioned criteria should address their CV/Resume indicating “Guest Service Agent” in the subject of the email. Applications without subjects will not be considered.