- Contributes to the smooth and efficient running of the Reception within the Front Office Department
- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Prepares welcome cards and keys for arrival FIT guests.
- Ensures accurate knowledge of hotels and the tourism in the city / country.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Front Office function as dictated by the industry, company and hotel.
- Communicates messages effectively both verbally and in writing
- Excellent communication skills, able to deal effectively with a wide range of people
- Representative of the employee grooming standards
- Ensures uniform and personal appearance are clean and professional
- Highly intuitive person
- Speaks with others using clear and professional language
- Professional Telephone Skills
- Fluent in English and Azeri; Russian
- Pleasant personality; friendly and smiling
- Strong interpersonal skills, with a real empathy for people and desire to help them
- Ability to work with other departments within the hotel particularly Housekeeping and Reservations
- Undergraduate degree – preference given to Hospitality or business-related degrees
- Computer literate (essential); operational knowledge of OPERA (desirable)
- Ability to make effective use of Front Office equipment (essential)
- Previous working experience in direct-guest- contact positions (desirable)
- Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
- Excellent guest interaction and general verbal communications skills
- Demonstrates effective listening skills
- Able to work in shifts; flexible and willing to work extended hours when required
- Seeking long-term career with Hyatt
Oxşar vakansiya siyahısı:
Müştəri Xidmətləri üzrə kiçik mütəxəssis/mütəxəssis/aparıcı mütəxəssis (İsmayıllı filialı)
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600 — 800 ₼
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449₼
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Qeydiyyatçı
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