Guest Services Attendant (Fitness Center Receptionist)
vakansiya — 2024

Main Duties:

• Contributes to the smooth and efficient running of the Reception within the Fitness Center.
• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• To greet members and guests in a friendly and efficient manner.
• Ensures the strict control of keys.
• To be knowledgeable about all aspects of the facility.
• To provide information and literature of facility in person and via telephone.
• Ensures high standards of personal presentation and grooming.
• To collect money or other suitable payment from clients for all services rendered.
• Treatment bookings / scheduling.
• To ensure the facility is in peak condition at all times (operations and cleanliness).
• To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Club’s first priority.

Requirements:

• Communicates messages effectively both verbally and in writing
• Ensures uniform and personal appearance are clean and professional
• Highly intuitive person
• Fluent in English and Azeri; Russian
• Strong interpersonal skills, with a real empathy for people and desire to help them
• Ability to work with other departments within the hotel particularly Housekeeping and Reservations
• Undergraduate degree – preference given to Hospitality or business-related degrees
• Computer literate (essential); operational knowledge of OPERA (desirable)
• Previous working experience in direct-guest- contact positions (desirable)
• Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)
• Excellent guest interaction and general verbal communications skills
• Able to work in shifts; flexible and willing to work extended hours when required

Interested candidates should send the CV to the following email address.

Only short-listed candidates will be contacted.