Incoming Tour Manager
vakansiya — 2024

Develops Incoming Tours operational best practices for the hotels, travel agencies, local and international cooperate clients. Define objectives and metrics for success.

• Networks externally to seek innovation, and actively participates in the local and international community and professional organizations.
• Works with various teams and in supporting areas to identify customer experience improvement opportunities across the Travel Services platform.
• Develops and disseminates weekly and/or monthly reports of reimbursements, travel costs, and expense reports to accounting for the processing and charging of appropriate accounts.
• Dealing with managers of organized travel groups, travel agencies; accepting and forwarding tourists
• Receiving and processing calls
• Telephone consultation for clients
• Dealing with e-mails
• Calculating the price of tours
• Leading customers from the moment of calling to returning from tour
• Searching and booking hotels, transport, museums, public catering points (café, restaurant)
• Working with railway agencies (booking and preparation of railway tickets)
• Creating and calculating new tours
• Managing and filling company’s website (prices, programs)
• Dealing with contracts of hotels, museums, transport companies
• Working with guides
• Promotion and sale of incoming tours;
• Searching for potential foreign partners in the field of tourism;
• Responding on timely manner to all the requests from the partners;
• Negotiation with hotels, transport companies, travel agencies and other local and international partners /clients.
• Preparation of exclusive tour packages
• Perform other job related duties as requested.

Required:

• Bachelor’s and Master degree in one of the appropriate areas to the job requirements
• At least 5 years of leadership experience.
• Experience with distribution systems, central reservation systems, content systems, operations, account management, incoming travel management, Transportation and customer service.
• Experience in hospitality operations.
• Excellent customer service skills.
• Able to lead and mentor a team, groups and individuals
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Proven knowledge and understanding of travel industry concepts, practices, and standards.
• Typically reports to a Director or Chief Officer.
• Work varied shifts, including weekends and holidays. Working Hours: Monday to Friday from 09:00-18:00, Saturday 09:00-14:00
• Able to effectively and professionally communicate in English, Russian and Azerbaijan in written and oral forms.

Technology to be Used:

Advanced User of Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Important note: CV’s without profile picture will not be accepted. When sending mail please write “Incoming Tour Manager ” to the subject.