IT Infrastructure Monitoring Specialist
vakansiya — 2024

Description:

• Create, develop, and submit network quality and performance reports, such as periodical ones, and dashboard events.
• Maintains the logs from critical banking systems and applications
• Configure and maintain central monitoring platforms;
• Perform daily health checks and break/fix support on monitoring platforms;
• Ensures accurate logging incidents
• Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible
• Monitors Risks, Issues, Action Logs and Dependencies
• Manages service desk, monitoring tools mailboxes
• Escalates tickets to the appropriate Specialists if required
• Maintains full ownership of ticket through its lifecycle and Incident Management process.
• Works with engineers to resolve incidents
• Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution are made.
• Manage new technology integrations into monitoring systems;

Requirements:

• Good understanding of network performance monitoring, application performance management and IT operations analytics
• Knowledge of System’s monitoring tools – PRTG, SCOM and etc.
• Knowledge of service desk tools
• Knowledge of open source monitoring technologies – ELK
• Active Directory
• Knowledge of virtualization platform – VMWare
• Troubleshoot Systems and Hardware
• Provide User Support
• Exposure to technical writing

Application link: https://qlor.me/ku3rx4ix