Responsibilities:
- Take ownership of customer enquiries and issues reported and ensure quick and effective resolution.
- Provide administrative support and complete tasks to assist on going projects
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Meet defined Service Level Agreements during resolving customer issues
- Design and execute test plans to ensure that business requirements and functional specifications are implemented properly
Requirements:
- Bachelor of Science in technical field
- Understanding of Information Systems at user and corporate level
- Knowledge with SQL
- Experience in a Helpdesk or Support Role
- Analytical & problem-solving skills to help determine and/or troubleshoot client issues
- Fast decision-making skills for problem identification and solution recommendation
- Excellent written, verbal, and interpersonal communication skills
- Excellent team player, self-managed and self-motivated
- Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways
- Availability to work outside typical working hours if needed
- Knowledge of ERP systems is welcome
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SMM mütəxəssisi
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