Summary and Purpose of Role:
- Setting up workstations with computers and necessary peripheral devices
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
Job Role Responsibilities:
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Advise user on appropriate action
- Follow standard help desk procedures
- Assist in administration help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Stay current with system information, changes
- Perform related duties as required.
Position Qualification
Knowledge:
- Proven experience as IT Technician or relevant position (6 months)
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Skill:
- Possess excellent interpersonal, communication and analytical skills
- Strong communication and conflict resolution skills
- Excellent presentation skills
- Ability to share skills and knowledge with others
- Proven interpersonal, verbal and written communication skills
- Organizational skills and ability to work independently and provide status reports to the Manager of Facilities Maintenance on regular basis
Attributes:
- Good team player
- Highly self-motivated
- Calm, professional attitude and approach work
- Able and willing to advice and support colleagues at all levels.
- Reliable and trustworthy, with the ability to work unsupervised
Please, send your CV/Resume to hr@azerbaijansupermarket.com with “IT Technician” subject.