Night Manager
vakansiya — 2024

Your day to day:

You’ll be involved in all pertinent matters affecting overnight guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.  You’ll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

You will be responsible for running the hotel’s night audit activities, supervising, directing and supporting the Night team members with their daily activities, knowledge, development and business compliance programs. You will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

How do you deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we need from you:

For this vital role, we’re looking for someone who:

• You’ll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.
• Dynamic, vibrant, confident and professional personality.
• At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and/or Night Audit procedures.
• Strong knowledge of a Opera property management system.
• Excellent customer relations, problem solving, decision making and time management skills.
• Highly developed interpersonal and communication skills both written and verbal in Azerbaijani, English and Russian languages, and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
• Professional standard of personal presentation, fitting of a luxury brand.
• Whilst a degree is not necessary, qualifications in a bachelor’s degree or Diploma in Administration, Hotel Management or equivalent will be highly regarded.
• Will be required to work during nights including weekends, and/or holidays

What we offer:

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

To apply for the position of Night Manager at InterContinental Baku Hotel send your CV mentioning “Night Manager” in Subject of e-mail.