Reports to: Operations Director
Position summary:
Operations Manager is responsible for the effective overall operations of the park, as well as successful management of labor, productivity, quality control and safety measures.
Responsibilities:
- Provide inspired leadership for the team.
- Manage assigned facilities’ commercial and operational areas (visitor, technical and staff areas) of the business ensuring the delivery of a seamless visit and daily operational flow consistent with corporate brand image.
- Make important policy, planning, and strategy decisions.
- Oversee establishment’s maintenance in terms of 100% functionality to include maintenance, safety, security, and service.
- Identify and address problems and opportunities for the company.
- Support employee communication with the management team.
- Oversee and co-coordinate the smooth day to day running of the park.
- Take ownership of any obstacles to the smooth running of the building and follow through to resolution.
- Help promote a company culture that encourages top performance and high morale.
- Assist with the implementation of cost control measures in all commercial and work force spend areas, to always ensure the maximization of profit.
- Oversee the performance and duties of cashiers and the treasury function.
- Report on any discrepancies, carrying out audits on a timely basis. Be present at ticket sales counters when any problems occur to solve the problem and satisfy the customer needs.
- Follow up procurement needs for the park and make necessary purchase orders.
- Work closely with the staff to improve service quality, team spirit and staff performance.
- Set up daily plans for operations team as well as providing monthly and annual goals to achieve better service quality.
- Prepare and follow up daily schedule and programs, indicate staff shifts and make sure that necessary reports are sent to HR.
- Fully utilize company reporting systems to monitor performance of establishments and implement corrective action whenever necessary.
Requirements:
- Experience in management, operations, and leadership (kids and family entertainment is preferred).
- Proficiency in conflict management and business negotiation processes.
- Experience in managing a team of 100+ employees.
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.
Personal qualities:
- Ability to work in a team
- Strong communication, research and writing skills.
- Time management
- Negotiation skills
- Critical thinking and analytical skillset.
Education: Bachelor’s degree in management or related field.
Language skills: Fluency in Azerbaijan, English and Russian.
What we offer:
- Dynamic and creative environment
- Friendly team environment
- Competitive base salary and Medical Insurance
- Being part of a bigger PASHA Group
- Membership of DəyərliSən Pasha Loyalty Program and internal company discounts.
Please send your CVs to e-mail.