Operations Supervisor (Freight Forwarding)
vakansiya — 2025

ob type: Full Time
Location: Baku, Azerbaijan

Roles and Responsibilities:

• Ensure smooth running of day-to-day operations for both Imports & Exports
• Drive customer service excellence by ensuring the team is meeting KPI’s and is adding value to the clients
• Guide staff on selecting the most appropriate route, mode, method of transport.
• Ensure goods are adequately packed for the selected mode of transport.
• Negotiate contracts, transportation and handling costs, preparing and checking sales quotations.
• Ensure documentation and clearance is in compliance with relevant legislation and timely completed.
• Handle key accounts, especially high value, Out of Gauge, Heavy, and time sensitive urgent shipments.
• Extensive client and supplier liaison and negotiations. Act as an escalation point for service complaints
• Recruit, manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
• Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight and guide staff on this accordingly.

Qualifications:

• University degree in Economics, International Trade, or International Economic Affairs desired
• Proficient knowledge of MS Office (Word and Excel) and ability to work with ERP systems
• Advanced knowledge of spoken and written English, Azerbaijan, Turkish, and Russian
• Strong ability to work in a calm manner whilst under pressure both individually and in the team
• 5+ years’ experience in freight forwarding managerial role with steady work history
• Strong Leadership and Outstanding Customer service skills.

Working Conditions:

• 8-hour working day (09:00 – 18:00), Monday to Friday, Lunch break: 12:00 – 13:00 or 13:00 – 14:00
• Being “on call” out of office ours is important
• Company provided premium medical insurance for its employees.

Remuneration: Up to 1800-2000 AZN net per month depending on qualifications and experience + performance bonuses.

How to apply:

• Please, e-mail your CV by indicating in the subject line vacancy and your full name.
• Please add your name and surname, when you send your CV.
• Also, please indicate your name and surname as file name, instead of writing CV.
• Deadline for applications: 25 January 2022
• Please, note only shortlisted candidates will be contacted!
• Please, read carefully qualifications and apply only if you are eligible!