PHP Developer
vakansiya — 2024

• MigrationPro is an Automated Shopping Cart Migration Service. Our mission helps shop owners move their current eCommerce data to another shopping cart system. MigrationPro top seller at the PrestaShop Addons Marketplace and Gold Partner of the PrestaShop eCommerce system. We are 10 years in the global market. Our digital goods best rated and loved by our customers.

We are seeking Technical Support Agent!

• The ideal Agent is a quick learner who thrives in a fast-paced environment, takes initiative, is incredibly resourceful, and possesses a degree of technical knowledge. We are seeking a positive person with a solutions-based mindset. This position requires a high level of patience, empathy, and an ability to communicate clearly in plain language as you will need to assist non-tech savvy users as well as non-native English speakers. Likewise, most of your communication with your colleagues and customers will take place over Slack and the support service desk, so excellent written communication is essential.

Core Duties/Responsibilities:

• Tech Support for Web Applications development by MigrationPro
• Respond to a high volume of support tickets in a timely manner
• Communicate well with customers to understand the root problem and create an action plan to resolve
• Communicate internally with other techs agents to help resolve issues
• Investigate and explore user complaints, working to reproduce and identify bugs
• Conduct live testing and troubleshooting when necessary
• Write clear bug reports in task management software
• Track bugs from the initial report through resolution, be sure to follow up with the user to complete the feedback loop
• Have a professional, cheerful, and helpful demeanor to patiently explain troubleshooting and issues to potentially frustrated users

Skills/Knowledge/Experience:

• Good writing and reading communication skills (English)
• Ability to learn new technical concepts quickly
• Excellent customer interaction skills
• Strong organizational and multitasking skills
• Ability to problem-solve
• Ability to follow written instructions
• Ability to work in a fast-paced changing environment Ability to work in a very structured environment with scheduled break and meal periods
• Must be comfortable navigating between multiple support tickets
• Experience using (and access to) Web Development tools (HTTP, FTP, CMS, cPanel)
• 1+ Experience Backend Web Development (PHP, MySQL, OOP, MVC)
• Better to know one of e-commerce structures (PrestaShop, WooCommmerce, Magento or OpenCart)

To Apply:

• Write an email to job@migration-pro.com with the subject “Technical Support Agent”
• Upload a file with a cover letter and resume
• Fill in the full name, email, phone, and current company
• Post any relevant links (LinkedIn, GitHub, Portfolio, and/or another website)
•  Include any additional information you’d like to share

Schedule: Full-time work, Monday-Friday, 10:00-19:00
The salary depends on results of an interview.
This position is a full time, bonus, and commission eligible opportunity based in Azerbaijan, Baku.

Please, send your application to edgar@migration-pro.com with the subject “PHP Developer”