Receptionist
vakansiya — 2024

Job description:

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone;
• Inform guests of the services
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel;
• Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times to avoid rowdiness;
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

Skills:

• Minimum 1 year work experience as reception;
• Good communication skills in English,  Azerbaijani, Russian;
• Flexibility to work various shifts;
• A polite, engaging personality;
• Hospitality background is an asset.