Reservation specialist
vakansiya — 2024

Essential Job Duties and Responsibilities:

• Assisting and advising customers to choose from a variety of travel options.
• Responding to questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
• Checking availability of accommodation or transportation on the customers’ desired travel dates.
• Making reservations based on various requirements and budgetary allowances.
• Preparing documentation for confirmed bookings necessary for payment collection.
• Sorting out any post-booking issues that may arise.
• Selling and promoting reservation services.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Other tasks as required by management.

Qualifications and Education Requirements:

• Higher education.
• Excellent communications in English,Azerbaijani and Russian languages, written and verbal.
• Excellent communication, listening and computer skills.
• Self-motivation and organizational skills and the ability to take initiatives
• Highly responsible & reliable
• Strong team player who can work independently in a fast-paced environment

All candidates meeting the requirements are requested to send their Application Form/CVs job@pashatravel.az / aysel.abasova@pashatravel.az with reference “Reservation Specialist” in the email subject line.

Please be advised that only shortlisted candidates (CV corresponding to all requirements) will be contacted.