Responsibilities:
- Helpdesk Engineer will handle a variety of responsibilities, including: installing and configuring applications, responding to IT support queries to facilitate resolution of IT issues.
- Install, configure, diagnose and troubleshoot software and hardware problems; helps customers install applications and programs
- Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to povide immediate support to customer end users
- Provides mid-level knowledge of IT technology in a productive environment
- Monitors IT ticketing system and ensures support tickets are addressed and closed in a timely fashion
- Performs preventative maintenance for clients including server updates, checking backups, anti-virus and application maintenance
- Hardware support of switch-rooms
- Support of 3-rd party vendor applications
- Creating user guides and conducting training to users as required
Requirements:
- Relevant work experience 3-5 years, performing preferably as IT Engineer
- Languages: Azerbaijan, English, Russian
- Minimum 2 years’ experience supporting applications and/or ERP systems, while collaborating with other IT teams, 3rd party vendors to resolve issues.
- Knowledge of LAN, WAN, WLAN technologies and troubleshooting network devices
- Configuring VPN for end user access
- Strong written and verbal communications skills
- Good organizational, multi-tasking, detail-oriented and time management skills
Preferred:
- Knowledge of ITIL methodology (ITIL certification is a plus)
- Experience in 1C is a significant advantage; experience in other ERP systems is also acceptable
Terms and Conditions:
- Location close to the city center
- Regional business trips (up to 20% of time)
- 5/7 working days
- 09:00-18:00 working hours (including 1 hour for lunch)
- Fixed salary
To apply for this position please submit your CV to cv@smartsolutions.az, specify position title in the subject line.