Spa Agent (Reception)
vakansiya — 2024

Be inspired, be empowered, be you 

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Description:

• Greet all guests warmly and provide a friendly, professional, and courteous service.
• Check in and check out spa guests efficiently.
• Answer phone calls, respond to emails, and assist with spa-related inquiries.
• Provide detailed information about spa services, packages, and promotions.
• Manage spa appointment schedules using booking software.
• Coordinate with therapists and other spa staff to ensure seamless service delivery.
• Confirm appointments and follow up with guests regarding their upcoming visits.
• Process payments, issue receipts, and handle cash or card transactions.
• Report any maintenance issues to the Spa Manager promptly.
• Stay informed about all spa services, treatments, and retail products.
• Recommend and upsell treatments and products to guests based on their needs and preferences.
• Participate in training sessions to enhance product knowledge and service skills.
• Work closely with spa therapists, technicians, and other team members to provide a cohesive guest experience.
• Attend regular staff meetings and contribute to team discussions and initiatives.

Requirements:

• Fluent language skills (Azerbaijani, English, Russian);
• Previous experience in a spa, hospitality, or customer service role preferred.;
• Professional appearance and demeanor.
• Flexible, guest oriented, hospitable, communicative, team-player with leadership skills;

To Apply:

Please send your CVs to email with “Spa Agent” subject.