SPA Receptionist
vakansiya — 2024

Spa Receptionist as an Ambassador for the spa this role ensures outstanding five star guest relations, delivering SPA and hotel brand standards at Spa Reception.

Key areas of responsibility:

• Maintain the highest standard of guest service by following SPA protocols and displaying genuine care and attention to detail.
• Conduct spa tours for all guests, VIPs and prospective members.  Act as an Ambassador for the spa at all times.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
• Organise scheduling of appointments to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.  Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently.
• Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
• Maintain the cleanliness, presentation and organisation of the reception area at all times.
• Ensure that adequate supplies of all public information material are available and are in immaculate condition.
• Record and track turn away business and repeat guests through the Spa Software system.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.
• Answer telephones within three rings and in a professional manner, following SPA brand standards.
• Liaise with other hotel departments to ensure guest needs are met and communicated.  Maintain a good knowledge of the hotel and facilities available.

Qualifications:

• Proficient in the English language (spoken & written), good knowledge of Azerbaijani and Russian
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours (24-hour operation, 7 days a week)
• Must have excellent written/verbal communication and Guest interpersonal skills
• Degree or hospitality diploma is an asset
• Self-motivation and organizational skills and the ability to take initiatives
• Prior experience in hotels or customer service or an asset
• Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
• Ability to deal with Guest concerns in an empathetic and business-oriented manner.

Interested Candidates may send their Resumes to e-mail address.