Təsvir
About Us:
Aztelekom MMC is a leading telecommunications company in Azerbaijan, committed to providing cutting-edge solutions and services. We are currently seeking a dynamic and experienced System administrator/BSS to join our team.
Duties and responsibilities
- Manage and coordinate billing, charging, service configuration and management activities;
- Support and management of the necessary communication activities related to the changes;
- Manage the completion and maintenance of complex system configurations within the BSS system including issue resolution;
- Track and test new system functionality, enhancements, and bug fixes;
- Manage required proposal documents from Project Managers and enforce deadlines;
- Satisfy billing deadlines and KPIs through proper internal and external communication;
- Organize periodic review and optimization of products and services configuration;
- Establish and maintain centralized product catalog for operational products and services;
- Establish and maintain positive working relationships with related teams;
- Collaborate with other teams to resolve incidents and problems;
- Handle customer requests and resolve subscriber complaints based on agreed KPIs;
- Prepare necessary operation and maintenance documentation, troubleshooting guides;
- Prepare specialized reports and analyses.
Tələblər
Skills and experience:
- A university degree in applied math, computer science or related field;
- Minimum 5 years of experience in related area;
- Project management skills;
- Ability to communicate in professional manner, both written and verbal;
- Extensive knowledge about end to end flow of existing processes, products and services;
- Scripting (Bash, Python), Linux OS knowledge, SQL/PL-SQL;
- Customer Centricity: Analyze Issues and Solve Problems;
- Understand strategies and identify improvements;
- Transformational leadership skills.