Telephone operator
vakansiya — 2024

Main duties:

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services. wake-up call services.
• Provides information about hotel services to guests.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette.
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire, and bomb threat procedures.
• Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.
• Update directory information on the front office software.
• Provides a paging service for hotel guests and employees. Process guest wake-up calls.
• Perform other duties as assigned, requested or deemed necessary by management;

Candidate requirements:

• Previous experience of at least 1 year of experience as Telephone Operator or Call center representative is desirable.
• Good communication skills, and ability to work in a team.
• Excellent knowledge of Azerbaijani, Russian and English languages.
• A polite, engaging personality, flexible to work various shifts.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Telephone Operator” in the subject of the email. Applications without subjects will not be considered.