Key responsibilities:
- Collaborate closely with the Venue Ticketing Manager
- Main contact for the Ticket Centre
- Close collaboration with other projects like Accreditation, Safety, Security and Service and Signage
- Conduct training of the Ticketing Centre volunteers
- Prepare the documentation used for the training of the Ticketing Centre volunteers
- Monitor the activity of the volunteers and report any issue to the volunteer manager
- Preparation and set-up of the Ticketing Centre
- Ensure smooth running of the Ticketing Centre
- Ensure an excellent customer service to the fans
- Troubleshoot problems related to the ticket collection process/mobile ticketing
- Supervise the management of the facilities and queues
- Supervise the dismantling of the Ticketing Centre
- Daily report to the LOS Venue Ticketing Manager
- Prepare report post-tournament
Must have requirements
- Experience of 2 years in customer facing environment
- Experience of 1 year in ticketing for international events
- Full professional proficiency in English (both oral and written)
- Good team management skills
- Organized, service-oriented and resistant to stress
- Ability of work extra hours during match days and match day preparations
- Additional requirements
- University degree
- Communication proficiency in the local language of the venue considered as a big asset, good knowledge of other languages is a plus
- Problem solving attitude
- Good knowledge of mobile devices
- Experience of work with volunteers
If your candidacy meets the above requirements, please send your CV to hr@baku2020.az, indicating the name of the position.