Essential Job Duties and Responsibilities:
- Assisting and advising customers to choose from a variety of travel options.
- Responding of questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
- Checking availability of accommodation or transportation on the customer’s desired travel dates.
- Making reservations based on various requirements and budgetary allowances.
- Preparing documentation for confirmed bookings necessary for payment collection
- Sorting out any post-booking issues that may arise.
- Selling and promoting reservation services
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Other tasks as required by management.
Qualifications and Education Requirements:
- Higher education
- Minimum 4 years work experience
- Strong communication and negotiation skills.
- Good in communication in English, Azerbaijani, and Russian languages, written and verbal.
- Internal and external customer satisfaction oriented.
All candidates meeting the requirements are requested to send their Application Forms/CVs to the mailbox with the reference “Tour Agent” in the email subject line.
Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted.